What must collections managers disclose when they first contact a debtor?

When collections managers first contact a debtor, they are required to disclose their identity, the purpose of the communication, and the fact that they are attempting to collect a debt. This is in accordance with the Fair Debt Collection Practices Act (FDCPA), which mandates that debt collectors identify themselves and clearly state the nature of the communication. This transparency helps to establish legitimacy and ensures that debtors are aware they are being contacted regarding a financial obligation, allowing them to respond appropriately.

Disclosing their identity reassures the debtor of the legitimacy of the communication, while stating the purpose removes any ambiguity about the nature of the contact. The specific mention of attempting to collect a debt is vital, as it informs the debtor of their rights and creates a level of accountability for the collections manager, ensuring compliance with regulatory standards. This foundational communication sets the stage for a fair interaction between the debtor and the collector.