What information is prohibited for a collections manager to share without consent?

The correct choice is related to the confidentiality of the debtor's information, specifically the sharing of their information with third parties. A collections manager is prohibited from disclosing a debtor's personal information, such as their financial details or account status, to anyone outside of the appropriate channels without the explicit consent of the debtor. This is aligned with privacy laws and regulations that are designed to protect individuals from unauthorized sharing of sensitive financial information.

In contrast, while debtor's contact information, payment history, and current balances of other debts are also sensitive, these details can sometimes be shared under specific circumstances, such as during collections proceedings, as long as privacy laws permit. However, sharing personal information without consent crosses a line that could potentially violate legal protections surrounding consumer information, reinforcing why consent is vital in maintaining confidentiality and trust in the collections process.