Michigan Collections Manager License Practice Test

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the Michigan Collections Manager License Test with flashcards and multiple choice questions. Each question is equipped with hints and detailed explanations to enhance your understanding and readiness.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What action does the Department take upon receiving a complaint?

Close the complaint immediately
Acknowledge the complaint within 15 days
Investigate the complaint within 60 days
Send a reminder to the complainant

The correct answer is: Acknowledge the complaint within 15 days

Upon receiving a complaint, the Department acknowledges the complaint within 15 days. This action is crucial because it not only confirms receipt of the complaint to the complainant but also establishes a clear line of communication. It demonstrates that the Department takes the complaint seriously and is committed to addressing the concerns raised. Acknowledgment within this timeframe helps manage the expectations of the complainant and maintains transparency in the complaint-handling process. This timely acknowledgment is essential for fostering trust between the public and the regulatory body. It reassures complainants that their issues are being considered and that they will receive further updates on any subsequent actions regarding their complaint. Such procedural practices are important in the context of ensuring accountability and efficiency within the Department's operations, ultimately contributing to a fair and thorough investigation of the complaint if warranted.